Returns and Refunds Policy

Returns and Refunds Policy for Coloured uPVC Trims

At Coloured uPVC Trims, we are committed to ensuring your satisfaction with every purchase. Please review our Returns and Refunds Policy carefully before making a purchase. By shopping with us, you agree to abide by these terms.

1. Standard Returns and Refunds:
- If you receive standard, non-customized uPVC trims that are damaged, defective, or not as described, please contact our customer support team within 7 days of receiving your order. We will assess your request and provide guidance on returning the product.
- Once your return is approved, you may be eligible for a refund or a replacement, depending on the circumstances. Refunds will be issued to the original payment method used for the purchase.

2. Custom Orders:
- We offer custom paint jobs on our uPVC trims to match your specific colour preferences. Please note that any uPVC trims with custom paint jobs are considered non-refundable and non-returnable. We are unable to accept returns or issue refunds for custom orders.
- In the rare event that you receive a custom order that is damaged or defective, please contact us within 7 days of receiving the product. We will work with you to resolve the issue, which may include providing a replacement or addressing the problem to your satisfaction.

3. Return Process:
- To initiate a return for a standard product, please contact our customer support team with your order details and a description of the issue. We will guide you through the return process, which may include providing a return shipping label.
- All returned items must be in their original condition and packaging, with all accessories and documentation included.

4. Refund Processing:
- Refunds for eligible returns will be processed within a reasonable time frame after we receive the returned item(s). The refund will be issued to the original payment method used for the purchase.
- Please allow up to 7 business days for the refund to reflect in your account, depending on your financial institution's processing times.

5. Contact Us:
- If you have any questions or concerns about our Returns and Refunds Policy or need assistance with a return, please contact our customer support team. We are here to help you.

6. Changes to Policy:
- Coloured uPVC Trims reserves the right to modify or update this Returns and Refunds Policy at any time. We will notify customers of any significant changes. It is your responsibility to review this policy periodically.

Thank you for choosing Coloured uPVC Trims. We appreciate your business and strive to provide you with high-quality products and exceptional service.